2024-05-14 05:19:17

Freshchat

‘Wow’ your customers at their fingertips


  • Company Name : Freshworks



  • About Solution :

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster.

  • Solution Category:

  • Artificial Intelligence,ChatBot,Customer Engagement,Customer Experience,Customer Relationship Management,Customer Service,Customer Success
  1. Feature 1 : Canned Responses
  2. Feature 2 : Customizable Branding
  3. Feature 3 : Geo Targeting
  4. Feature 4 : Offline Form
  5. Feature 5 : Third Party Integration
  1. USP 1 : Website Visitor Tracking
  2. USP 2 : Transfers/Routing
  3. USP 3 : Proactive Chat
  1. Price 1 : 15.00/month/user
  1. Feedback 1 : “FreshChat - really easy to implement”
  2. Feedback 2 : “A solid tool to provide top-notch customer support through live chat”
  3. Feedback 3 : “Freshchat: Communicate via Online Chatbot to Provide Sales Information and Devices”
  1. Story 1 : “We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.” - Rajesh Magow Co-Founder and CEO MakeMyTrip
  2. Story 2 : “With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device” - Jeff Stone Director, Digital Customer Service Discover Cards
  3. Story 3 : “With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.” - Eric Bompas Product Manager Klarna

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